Terms of Service BOMBAYLOOKS
1) England, Wales and parts of Scotland
Standard Delivery: £6.00 (1-2 working days)*
Timed Delivery: £8.00 (1-2 working days before 12 pm)*
Saturday delivery: £18.00 (if ordered before 1 pm on Friday)
*If ordered before 1pm (Mon- Fri)
2) Highlands, Northern Ireland & islands of Scotland: £10.00 (delivery within 3-4 working days)
We aim to dispatch all orders placed before 1pm on the same day, however, during busy periods or where circumstances are beyond our control, deliveries may take longer.No compensation will be given for late deliveries. If however you have not received your delivery within four working days, please contact our customer support team on 0208 432 9826.
If the items selected are out of stock, you will be notified by phone or email. We will only deliver to the registered card address. If you would like the delivery to be left with your neighbours please add these instructions at the checkout, a signature is required on delivery.
If you are not in on the first delivery attempt a card will be left by our courier company. Another attempt will be made the following working day unless advised by you. After 2 unsuccessful delivery attempts, further delivery attempts will be chargeable or alternatively, the parcels can be collected from the local courier depot. Details can be found on card left.
If a courier is unable to deliver a parcel after a few attempts, it will be sent back to us. We will then apply a charge of £6.00 to cover the costs we have incurred in connection with the undeliverable parcel.
If an item is unsuitable, it can be returned for refund if bought online. Please ensure the goods
have been returned unworn & in saleable condition within 7 days of receipt. All costs of
returning the goods will be incurred by the customer.
Jewellery items are not returnable due to hygiene reasons.Only the cost
of goods is refundable and not the postage charges. The item is your responsibility until it
reaches us. For your own protection, we recommend to use a delivery service that insures
the parcel for the value of the goods.We aim to process all refunds within 28 days.
Customers are required to obtain returns reference number (RRN) before returning the
goods by calling us on 0208 432 9826. Please note that goods received without RRN will
incur delay in refund and may not be refunded.
In an unlikely event if a faulty or incorrect item is received please contact customer services as above who will issue you the RRN.Please return the item using SECOND CLASS RECORDED DELIVERY ONLY.We will only reimburse the cost amount for this postal service and not for any other postal/courier service.
This does not affect your statutory rights.
Post Your Parcel To : BOMBAY LOOKS, 162-164 GREEN STREET, LONDON, E7 8JT
Note: all products are checked thoroughly before dispatch. Please take care when trying on items of clothing and please ensure that you are not wearing make-up, perfume or a deodorant which may leave marks or a scent on the item.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Refunds will not be given for products that have been damaged whilst in the care of the customer due to misuse or negligence.
we will never disclose any of your information to the third party unless required by law. By registering you accept for us to contact you about promotional offers and products and services which we think may interest you and for customer satisfaction and market research purposes.You can opt out by Unsubscribing from our newsletters by following the link on the newsletter (every newsletter we send you will include a link to allow you to opt out)
All items are subject to availability. Catalogue items may vary slightly in colour due to photography and printing process. A garment may from time to time have variations in patterns/colours due to individual dyeing methods. All items are DRY CLEAN only. Measurements given are approximate as all our garments are hand produced.
From time to time our retail stores may run special local promotions which may not be available on our web-site or we may offer special discounts online that are not available in the retail stores.
Most of our items are hand embroidered and therefore fragile in their usage. Please note that due to hand dyeing methods used the colours are not guaranteed. Any displacements to stones, sequins, beads or embroidery cannot be deemed as defect in the garment/jewellery but is caused by the very nature of the work. In these cases postage cannot be claimed in exchanges or refunds. All care has been taken to ensure that the product description and specification are correct at the time of going to the press however specification and details may change.
While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers.