If an item is unsuitable, it can be returned for refund if bought online . Please ensure the goods have been returned unworn & in saleable condition within 7 days of receipt. All costs of returning the goods will be incurred by the customer..Only the cost of goods are refundable and not the postage charges.

Jewellery items are not returnable due to hygiene reasons. The item is your responsibility until it reaches us. For your own protection, we recommend to use a delivery service that insures the parcel for the value of the goods.We aim to process all refunds within 28 days.

Customers are required to obtain returns reference number (RRN) before returning the goods by calling us on 02084329826 or by email at

Please note that goods received without RRN will incur delay in refund and may not be refunded.

In an unlikely event if a faulty or incorrect item is received please contact customer services as above who will issue you the RRN.Please return the item using second class recorded delivery.We will only reimburse the cost amount or equivalent to this postal service and not for any other postal/courier service.We cannot dispatch a new item unless we have received the wrong/faulty item back in our warehouse and inspected its condition.

This does not affect your statutory rights.

Post Your Parcel To : BOMBAY LOOKS, 162-164 GREEN STREET, LONDON, E7 8JT

Note: all products are checked thoroughly before dispatch. Please take care when trying on items of clothing and ensure that you are not wearing make-up, perfume, or a deodorant which may leave marks or a scent on the item.

We will be unable to accept the returns of any items where there is evidence that these instructions have not been followed. Refunds will not be given for products that have been damaged whilst in the care of the customer due to misuse or negligence.